If you wish to reschedule or cancel your reservation, you must do it with at least 24 hours in advance. If not done within that frame time, you will lose your tickets and the possibility of rescheduling for another date.
No-shows will also miss their opportunity to rebook or refund their tickets.
A maximum of three rebooks is allowed.
If you are making a reservation for the same day, or out of our 24 hours in advance policy, the client accepts there are no reschedules, cancellations, or refunds. It will be considered a final sale.
If USCG calls a small craft advisory, we will not go out in those weather conditions. We will give a call or e-mail to all our customers, providing a rescheduling opportunity. A full refund can be issued if you can’t make it for another date. In the case that it is a small passing shower, we wait a few minutes (usually around 15 min) and go out once it stops raining.
Please take into account that we will make this decision based on weather and USCG decisions on our area. If it is raining someplace else or the weather is just cloudy, it doesn’t mean that you can cancel your ride. In this case, you will lose your ticket and our regular cancellation policy stated above applies to the reservation.
Safety is a priority at Jet Boat Miami.
We won’t go out if it’s unsafe for our staff and customers!