If you wish to re-schedule or cancel your reservation, you must do it with at least 24 hours in advance. If not done within that frame time, you will lose your tickets and the possibility of re-scheduling for another date. A maximum of three rebooks is allowed. No-shows will also lose their opportunity to rebook or refund their tickets.
If you are making a reservation for the same day, or out of our 24 hour in advance policy, client accepts there are no re-schedules, cancellations, or refunds. It will be considered a final sale.
If USCG calls a small craft advisory, we will not go out in those weather conditions. In this case, we will give a call or e-mail to all our customers providing a re-schedule opportunity or full refund in the case that you can’t make it for another date. In the case that it is a small passing shower, we simply wait a few minutes (usually around 15 min) and go out once it stops raining.
Take into account that we will take this decision based on weather and USCG decisions on our area. If it is raining someplace else or the weather is just cloudy, it doesn’t mean that you can cancel your ride. In this case, you will lose your ticket and our regular cancellation policy stated above applies to the reservation.
While we do want you to enjoy your activities, safety is our first priority at Jet Boat Miami, we won’t go out if it’s unsafe for our staff and customers!