FAQ’s

Q: What activities do you offer?

 

A: We offer the jet boat ride, jet ski rentals, banana boat ride, flyboard, jetpack, and power boat rentals.

 

Q: What days are you open?

 

A: We are open 7 days a week. Our phone lines are on from 10:00am – 6:00pm.

 

Q: What times do your rides go out?

 

A: Our rides go out from 11:00 am to 5:00 pm during winter and from 10:00am to 7:00pm during summer.

 

Q: Do I need to make a reservation before I show up?

 

A: We highly suggest you make a reservation before you come to our location, our rides are usually full, so we recommend making the reservation at least one or two days prior. However, we usually have some spots for the same day, but make sure you reserve them, they might be gone by the time you get to the office!

 

Q: Perfect. I’ve made my reservation. What now?

 

A: You will receive a confirmation e-mail with the details on your reservation. If you think you’ve made a mistake, please call as soon as possible so we can fix it. You will need to be there 30 minutes prior to your reservation as well as to have the ID and the card that you purchased with. For security reasons, we don’t allow for anyone to ride if the cardholder is not present.

 

Q: Do you accept walk-ins?

 

A: As long as we have space, we always welcome our customers. We highly suggest to make a reservation though, sometimes customers have to wait a couple of hours before getting on the activity.

 

Q: What happens if it’s raining or any other bad weather conditions?

 

A: If USCG calls a small craft advisory, we will not go out in those conditions. In this case, we will give a call or e-mail to all our customers providing a re-schedule or full refund in the case that you are leaving town. Take into account, we will take this decision based on weather and USCG decisions on our area, if it is raining someplace else, it doesn’t mean that you can cancel your ride. In this case, you will lose your ticket. We won’t go out if it’s unsafe for our customers!

 

Q: Do I need a security deposit for your activities?

 

A: For some activities, you do. The jet ski deposit is $150 per jet ski and the power boat rental (self-drive) is $750 per boat. This is fully refundable as long as the customer follows the instructions and training given and there is no damage due to negligence by the driver. We don’t charge the amount, just make a hold or “freeze” to the amount until you are done with the activity. Banks usually takes 1-3 business days to release the freeze from your account.

 

Q: What form of payments do you accept?

 

A: Cash and debit / credit cards.

 

Q: Do I need to bring my ID?

 

A: The person that has purchased the ticket needs to bring their ID. You also need to bring it if you are driving the jet skis or the power boats.

 

Q: Can I bring my own drinks or food?

 

A: Just for the power boat rentals. For all of our other activities, food and drinks are not permitted.

 

Q: Can I bring my phone?

A: For the power boat rental and the jet boat, yes. For the banana boat, you need to hold on so you cannot bring your phone. Similarly, you cannot hold your phone while doing the jet pack and flyboard. Jet ski passengers may bring their phone at their own risk but drivers are not allowed to text and drive.

 

Q: What should I wear?

 

A: Be prepared to get wet! Bring bathing suits and/or comfortable wear, as well as towels and a change of clothes.

 

Q: Where can I keep my personal belongings?

 

A: We offer lockers for each activity where you can store your belongings along with everyone else that goes on the ride with you. We are not responsible for the items left in there, so if you have anything of value, we provide Ziploc bags for you to take it with you, or alternatively leave it in the trunk of your car.

 

Q: Do I need to wear a life jacket? 

 

A: If you are over 18, you do not need a life jacket for the jet boat or the power boat rentals as there are emergency life jackets under the seats. However, you do have to wear a life jacket by law on the jet skis, banana boat, and flyboard/jet pack. Also, anyone under 18 must wear a life jacket on all of our activities.

 

Q: Are you rides safe? Have you had any casualties or accidents?

 

A: All of our activities are safe and we have captains on all activities making sure everyone is OK. As long as you follow all instructions, you will be safe as we follow all USCG safety guides and rules. We have not had any casualties or accidents.

 

Q: Can I fall into the water? What happens if I do? Do I need to know how to swim?

 

A: You cannot fall into the water on the jet boat ride. However, there is a possibility of flipping over on the jet ski and the banana boat. If you do, we have guides and captains outside to assist you. You don’t need to know how to swim as you have life jackets.

 

Q: I’ve never ridden a jet ski and/or done the jet pack or flyboard, is it hard?

 

A: Riding a jet ski is simple, and we will teach you how to use them. As for the flyboard and jet pack, we offer the training and the majority of our customers fly within 10-15 minutes.

 

Q: Do I need to be a certain age to ride?

 

A: We have different age limits for each activity:

 

Jet Boat: At least 3 years old or 36” tall.

Jet Ski: At least 6 years old to be passenger and 14 to drive (someone over 18 has to be a passenger if it is a minor, anyone born on or after January 1st, 1988 must have a Boater’s License – we offer temporary ones for 3$)

Flyboard / Jet Pack: At least 13 years old.

Banana Boat: At least 10 years old.

 

Q: Do you have a weight limits?

 

A: Yes, we have different weight limits for each activity:

 

Jet Boat: Up to 350lbs.

Jet Ski: Up to 400 lbs. per jet ski (fits two people)

Flyboard / Jet Pack: 100 lbs. minimum – 330 lbs. maximum.

Banana Boat: 100 lbs. minimum – 300 lbs. maximum

 

Q: What happens if I am pregnant? Have back or heart problems?

 

A: We don’t allow women who are pregnant. We highly recommend people that have back or heart problems do not go in any of our rides. Contact your doctor before doing the activity.

 

Q: Is there a specific area where I can ride the jet skis and the power boats?

 

A: Yes. For security and insurance, we have a designated area for our jet skis behind our marina. Our guides teach you how to use the jet skis and take you to the area, where you are free to have fun for the full time of your rental. As for the power boats, we have a bigger designated area that does not include the ocean but can go through the intercostal!

 

Q: I want to know the details about each activity and the times available. Where can I find that?

 

A: On our activities tab you will see a list of our activities with a more info button. If you click there, you will find the specific details about each activity as well as the live availability for our activities.

 

Q: I still have questions about an activity. What do I do now?

 

A: Contact us! You can click the tab of contact us and send an e-mail or give us a call.